Returns & Exchanges
At Ampace, we stand behind the quality of our high-performance energy solutions and offer a 30-day money-back guarantee to ensure your complete satisfaction. If you are not entirely satisfied with your purchase, we provide a streamlined process for returns and exchanges on all eligible electronic products.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the device in its original packaging, including all accessories, manuals, and cables, to ensure the item remains protected during transit.
Ship to Ampace
Affix the provided shipping label to your package and drop it off at the designated carrier location; please ensure the RMA number is clearly visible on the outside of the box.
Inspection and Refund
Once our technicians verify the unit's condition and functionality, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing